Items are not syncing correctly between Shopify and Square

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Guest

Mar 10, 2025

Board: Bugs
Status: Pending

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Items are not syncing correctly between Shopify and Square

Inventory is up to date in shopify, but information is not syncing correctly between shopify and square. Square says we're out of an item because it doesn't read the shopify numbers. But SKU Harmony says its all in sync. I would appreciate your help on this. Also I'm not sure how to manually run a sync anymore with the new website update. Images attatched. Left image = Shopify quanity for the "Blue Rope Hat". Inventory is 301. Middle image = SKU Harmony stating inventory is synced at -5 items. Right image = Square inventory also showing -5. The Shopify Inventory count of 301 is the correct amount because of a resent restock. Thank you.

Guest

Mar 10, 2025

1

Sku HarmonyMar 13, 2025

What you're seeing is the result of Sku Harmony's "anomaly check" which sidelines large differences in quantities thinking they may be a mistake. We should make these easier to detect and mitigate - thanks! I'm following up with you via email to solve the immediate problem, and will work on the longer term fix asap.